Our Culture
It’s not what we do, but how we do it.
Our values not only define what we do – delivering a smarter and simpler way to ship – they also set out how we do it.
We treat each other in the same way that we treat each and every customer – with respect, integrity and 100% commitment to doing a great job.
Our values
1. We build relationships on trust and respect.
Honesty and loyalty to each other and our customers is at the very core of everything we do.
2. Our passion is our purpose.
We love what we do and we embrace new ideas and opportunities.
3. We get the job done.
When our customers need us, we’re quick to respond and can be trusted to do what’s right.
4. We’re experts you can rely on.
Every member of the DigiHaul family has a valuable contribution to make and we’re continually developing our people to be the best in the business.
5. Our customers are our world.
Our daily mission is to provide nothing but excellent service and solutions.
6. The future of freight is in our hands.
We think innovatively and act responsibly, creating stability and growth for our business, our people and our customers.
What it’s like to work for DigiHaul?
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NICOLA BATTISHILL – SUPPORT SERVICES MANAGER (BROKERAGE TEAM)
“I began working in the transport industry almost 10 years ago, spending the last five years at DHL where I built and managed an administration team. I now manage the administration team at DigiHaul, providing support and a first point of contact for carriers.
“I enjoy the variety of my job role, the daily positivity of everyone in the DigiHaul family and the support the whole team provides each other. I’m excited about building the Administration and Operations Team at Warrington – the digital portal is a welcome addition for moving our business forward and making what we have to offer accessible to a variety of carriers out in the marketplace.”
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BEN HICKS – SENIOR OPERATIONS ALLOCATOR
“Along with the Service Delivery Managers, I ensure the smooth running of the day-to-day DigiHaul operation. No two days are the same. You can find me doing anything from manning the phones and providing customer help and support, to working with the Carrier Managers to develop strategies that make using DigiHaul as simple for the customer as possible. The company is constantly evolving and improving, always with the customer in mind.
“Working with a range of people from a wide variety of backgrounds including IT, Aviation and Retail means every day is an opportunity to learn and develop with the company. Not to mention the beautiful office situated in the grounds of Hatfield House, which makes getting up in the morning even easier!”
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BEN GUY – TECHNOLOGY MANAGER
“Having previously been an IT Service Manager in Milton Keynes, I’m now enjoying the challenge of managing the technology at DigiHaul. As a company we’re always expanding – servicing new customers every day, bringing a wealth of experience and new requirements so we are constantly learning and adapting. With each new customer comes a new requirement which enables DigiHaul to grow in so many ways!
“The people are the best thing about working here, not only the relationships and great ‘start-up’ vibe, but also the new and varied challenges that people present each and every day. I also enjoy contributing to the ever-evolving DigiHaul business, adding new features and functionalities which will ultimately lead to the best customer experience possible and make the biggest difference to their way of working. Watch this space!”
