DigiHaul has created this Privacy Policy in order to explain our privacy practices. The following explains how we collect, use, share and protect your information, and how you can access your information and decide how it is used.
The Privacy Policy covers our activities online, such as web and mobile services, including any of our websites such as digihaul.wpenginepowered.com (the “Site”) and mobile applications (the Digihaul Driver “App”). It also covers our offline activities, such as collection of information through telephone, or in person. Our online and offline activities are referred to as the “Services”.
BY USING THE SERVICES, YOU HEREBY WARRANT AND REPRESENT THAT YOU HAVE READ, UNDERSTAND AND AGREE TO ALL TERMS AND CONDITIONS STIPULATED IN THIS PRIVACY POLICY. YOU FURTHER WARRANT AND REPRESENT THAT YOU ARE GIVING DIGIHAUL PERMISSION TO USE AND STORE SUCH INFORMATION CONSISTENT WITH THIS POLICY.
Please review this Privacy Policy carefully.
If you do not agree to this Privacy Policy, do not use any of our Services or give us any of your information.
A user of the Service is hereinafter referred to as a “User,” or collectively, the “Users”.
DigiHaul collects personal information if you voluntarily choose to share such information. You may browse the Site without disclosing any personal information. However, to take advantage of particular opportunities provided through the Services, we may require that you furnish personal information. When you register your account, complete forms and transmit communications through the Services, we collect information including your name, company name, phone number (which we may use to call or text you in order to provide the Services) and email address. In the case of carriers, further information is required to be added to the portal, including, but not limited to:
DigiHaul may use technologies that collect and store certain data about the use of the Services on an aggregate and/or anonymous basis. This information may be nonidentifying or may be associated with you. Whenever we associate usage information with your personal information, we will treat it as personal information.
In addition, tracking information is collected from your mobile device as you navigate through our Services, such as geographic areas.
Vehicles with shipments being transported through the Services are tracked via GPS coordinates of the driver’s mobile phone sent to our servers. We collect this location information for various purposes, including to provide you with support, to notify you as soon as shipments are available nearby, to keep shippers and consignees informed of arrival times, to help dispatchers or shippers know where drivers are headed, to enhance our Services, and for our internal business purposes.
DigiHaul and/or third parties whom DigiHaul has contracted to provide services may collect your Internet Protocol Address (“IP Address”), which is a number that is automatically assigned to the computer that you are using by your Internet Service Provider. This number is identified and logged automatically in our server log files whenever you visit the Site, along with the time of your visit(s) and the page(s) you visited. We use IP Addresses to monitor locations from which Users navigate the Site and for fraud prevention.
Like many websites, we may use “cookies” to collect information. A cookie is a data file placed on a device when it is used to access the Services. A Flash cookie is a data file placed on a device via the Adobe Flash plug-in that may be built-in or downloaded by you to your Device. Cookies and Flash cookies may be used for many purposes, including, but not limited to, remembering you and your preferences and tracking your visits to our web pages. Cookies work by assigning a number to the user that has no meaning outside of the assigning website.
We may utilise persistent cookies that only DigiHaul can read and use to save your login information for future logins, to hold session information, and to track user preferences. We may utilise session ID cookies to enable certain features of the Services, to better understand how you interact with the Site and to monitor aggregate usage by our users and web traffic routing on the Services. Session cookies are deleted from your computer when you log off from the Site and Services and then close your browser, while persistent cookies remain. If you do not want information to be collected through the use of cookies, your browser allows you to deny or accept the use of cookies. Cookies can be disabled by setting a preference within your web browser or on your device. If you disable cookies or flash cookies on your device, you will not be able to use all portions or all functionalities of the Services.
We and our service providers may also use “pixel tags”, “web beacons”, “clear GIFs” or similar means in connection with the Services and HTML-formatted email. Web beacons or similar technologies help us better manage content on our Services by informing us what content is effective, count users of the Services, monitor how users navigate the Services, or count how many emails were actually opened.
We may require you to provide us with financial information, including billing name, address and credit card number (“Financial Information”).
Only authorised DigiHaul staff have access to your Personal Information in its entirety. Other staff may have access to portions of this information if it pertains to their job duties. We use Financial Information solely as authorized by you in accordance with the Services.
If you provide DigiHaul with any feedback, suggestions, bug reports, system errors, and other information or ideas regarding the Services (“Feedback”), you hereby assign to DigiHaul all rights in the Feedback and agree that DigiHaul shall have the right to use such Feedback and related information in any manner it deems appropriate. Without limiting the foregoing, this assignment of rights applies to any testimonials you provide, and you hereby also grant DigiHaul the right to use your name in connection with sharing such testimonials with the public. DigiHaul will treat any Feedback you provide to DigiHaul as nonconfidential and non-proprietary. You agree that you will not submit to DigiHaul any information or ideas that you consider to be confidential or proprietary. If you agree to participate in any case studies, you agree that information you provide in connection with the case study is deemed Feedback and that DigiHaul may use your name in connection with such Feedback.
Our primary goal in collecting information is to provide you with an enhanced experience when using the Services.
DigiHaul uses Personal Information for the following general purposes:
We do not sell, share, rent or trade the information we have collected about you, including Personal Information. We do not share your Personal Information with third parties for those third parties’ direct marketing purposes unless you consent to such sharing at the time you provide your Personal Information.
We will not disclose your information to third parties without your consent, except as disclosed in this Policy. We may disclose information to third parties in the following circumstances:
Although we ensure that our third party agents receiving your information are bound by privacy restrictions at least as restrictive as those set forth in this Policy, DigiHaul is not responsible for any issues that may arise regarding the Privacy Policies of any such third parties. By using this website, you do hereby agree to hold DigiHaul harmless from any claims and/or damages that may arise from the actions of any third parties.
You may decline to share certain personal information with us, in which case we may not be able to provide to you some of the features and functionality of the Services.
You may opt-out of receiving email campaigns from us by unsubscribing from such emails. You may also remove your information from our database by contacting us at dpo@digihaul.com. If you receive unsolicited email from a DigiHaul domain, please contact us via the unsubscribe link at the bottom of the email or ask to unsubscribe by emailing dpo@digihaul.com.
You may update or delete your profile information and preferences by contacting us at dpo@digihaul.com with your username and password. If you wish to update or delete any other personal information we have, you may contact us at dpo@digihaul.com.
Note that while changes you make will be updated in user databases within a reasonable period of time, to preserve the integrity of our databases, we may retain information submitted by Users for an indefinite length of time. If required by law, we will delete Personal Information by erasing it from our database.
Your DigiHaul account is password-protected for privacy and security so that only you and authorized DigiHaul staff have access to your account information. You must prevent unauthorised access to your account and Personal Information by selecting and protecting your password appropriately, and limiting access to your computer or device and browser by signing off after you have finished accessing your account. In order to maintain this protection, do not give your password to anyone.
We utilise many physical and technical safeguards to create and improve the integrity and security of your personally identifiable information. Further, only certain authorized DigiHaul staff can access Personal Information, and then only if it is relevant to their job duties. DigiHaul also has staff dedicated to ensuring the security of its portal. However, unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As such, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.
DigiHaul will use commercially reasonable efforts to ensure the security of all credit card and all other personal information. However, we expressly disclaim any liability for any unauthorized access to, or use of, our secure servers and/or any and all personal and/or financial information stored therein, and you agree to hold DigiHaul harmless for any damages that may result therefrom. DigiHaul expressly disclaims any liability that may arise should any other individuals obtain the information you submit to this website.
DigiHaul’s security and Privacy Policy are periodically reviewed and enhanced as necessary. If we modify the Policy, we will make it available through the Services. DigiHaul will endeavour to notify you of these changes by email but will not be liable for any failure to do so. DigiHaul also encourages you to review this Privacy Policy periodically. If you do not understand any of the terms or conditions of any of DigiHaul’s policies, or if you have any technical problems, questions or other issues related to your use of DigiHaul, you may enquire regarding the same via email at dpo@digihaul.com.
If you have any questions or concerns regarding our Privacy Policies, please send us a detailed message via email to dpo@digihaul.com and we will try to resolve your concerns.